Privacy Policy

About RocketHealth

RocketHealth, operated by HealthRx Ventures Private Limited, is committed to protecting your privacy and adheres to applicable data protection and privacy laws. This privacy policy applies to the RocketForms platform, our internal forms management system.

1. Information We Collect

A. Platform User Information

As an internal tool, RocketForms collects information from RocketHealth team members who create and manage forms:

• Name and email address (via Google OAuth)
• Form creation and management activities
• Form configurations (questions, themes, settings)
• Webhook configurations for integrations

B. Form Submission Data

When patients or users submit forms created on RocketForms, we collect:

• Form responses (answers to questions)
• UTM tracking parameters (source, medium, campaign, term, content, referral code)
• Timestamp of submission
• IP address and browser information
• File uploads (if applicable)

C. Automated Information

We collect non-personally identifiable information through cookies and analytics:

• Operating system and browser type
• Visit timestamps and duration
• Referring URLs
• Device identifiers
• Page access patterns

2. How We Use Information

We use collected information for the following purposes:

• Form Processing: Store and manage form submissions for healthcare service delivery
• Integration: Send form data to RocketHealth backend systems via webhooks
• Analytics: Track UTM parameters for marketing attribution and campaign performance
• Authentication: Verify internal team member access to the platform
• Service Improvement: Analyze platform usage to enhance features and user experience
• Customer Service: Process patient inquiries and consultation requests
• Compliance: Maintain records for legal and regulatory requirements

All data is used internally within RocketHealth and its parent companies/subsidiaries under the same organizational control.

3. Information Sharing and Disclosure

Internal Sharing

Form submission data is automatically shared with:

• RocketHealth Backend Systems: Via secure webhook integration
• Healthcare Providers: For patient care and consultation services
• Parent Companies/Subsidiaries: Under the same organizational control

Legal Requirements

Third-Party Service Providers

We use limited third-party services:

• Google OAuth: For team member authentication
• Cloudflare R2: For secure file storage with end-to-end encryption
• Database Hosting: For form and response data storage

All third-party providers are bound by strict confidentiality agreements and comply with applicable data protection laws.

4. Cookies and Tracking Technologies

RocketForms uses cookies to enhance user experience:

• Authentication Cookies: Maintain login sessions for team members
• UTM Tracking: Capture marketing attribution parameters in form submissions
• Analytics Cookies: Anonymous operational logging for platform management

Users can decline cookies in most browsers. Cookies can be deleted after session termination. However, declining authentication cookies will prevent access to the platform.

5. Data Retention

We retain information as follows:

• Form Responses: Retained as long as required for healthcare service delivery and legal compliance
• User Accounts: Maintained while the team member is employed by RocketHealth
• Internal Records: Maintained for compliance and audit purposes

Data is deleted upon request (where legally permissible) or when outdated. Destruction follows reasonable timeframes in accordance with our data retention policies.

6. Your Rights and Choices

Users have the following rights regarding their information:

For Form Respondents

• Voluntary Submission: All information is provided voluntarily when filling forms
• Deletion Requests: Contact RocketHealth to request deletion of your form responses
• Data Access: Request access to your submitted information

For Internal Users

• Account Access: Access and manage your forms and responses through the dashboard
• Export Data: Download form responses in CSV format
• Delete Forms: Remove forms and associated responses from the platform

To exercise your rights, contact us at [email protected]

7. Security Measures

We implement industry-standard security measures to protect your information:

• Administrative Safeguards: Restricted access to authorized personnel only
• Technical Safeguards: Encryption, secure authentication, and HTTPS protocols
• Physical Safeguards: Secure data centers with access controls
• Webhook Security: HMAC SHA256 signature verification for data transmission
• Confidentiality Agreements: All personnel with data access are bound by confidentiality agreements

8. Age Restrictions

RocketForms and RocketHealth services are intended for users 18 years and older. The company reserves the right to delete content from underage users. If you believe information from a minor has been submitted, please contact us immediately.

9. Changes to This Policy

RocketHealth reserves the right to modify this privacy policy at any time. Changes will be posted on this page with an updated “Last updated” date. Significant changes will receive prominent notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: